GDPR Privacy Policy
1. OUR COMMITMENT TO YOUR PRIVACY
Home Move Box Limited and its subsidiaries and affiliated companies (“Home Move Box Ltd” and “Home Move Club”) are committed to respecting your privacy. This privacy policy and statement of cookie use (the “Privacy Policy”) discloses our privacy practices and expresses our commitment to keeping you informed of the information we collect and how it is used. We ask that you take time to read it carefully.
We may update this Privacy Policy from time to time to reflect new uses, rules, regulations, directives or technologies that impact your privacy. We recommend that users review our Privacy Policy on a routine basis to view any changes. This Privacy Policy will be continuously assessed against new technologies, business practices and data protection regulations. This Privacy Policy applies to and governs data collection and usage at www.homemovebox.com, including the content, features, and any microsites, blogs and discussion groups that are a part of www.homemovebox.com (the “Web Site”). The Website includes certain pages hosted by third party service providers, which are branded to look like www.homemovebox.com and collect personally identifiable information and perform other tasks on behalf of Home Move Box Ltd (“Branded Sites”). These Branded Sites are governed by this Privacy Policy unless indicated otherwise on the Branded Site. Please read this Privacy Policy in its entirety.
IF YOU DO NOT AGREE WITH OUR PRIVACY POLICY, THEN YOU ARE STRONGLY ADVICED NOT USE THIS WEBSITE. This Privacy Policy is incorporated into the terms of use for the Website www. homemovebox.com/terms-conditions.asp.
Home Move Box Ltd will continue to strive to comply with the relevant principles of the framework of the Data Protection Act (DPA) and General Data Protection Regulation (GDPR) and will certify readiness with the privacy protection framework by or before the end of the 2018 calendar year.
2. THE INFORMATION WE COLLECT AND HOW IT IS USED
You make the decision whether or not to proceed with any activity that requests personally identifiable information, but please be aware that if you choose not to provide the information requested, you may not be able to complete certain transactions with US.
Sometimes, such as when you register for a service or log in to a customer extranet site, order a product or make other requests or inquiries, we will ask for specific information about you in order to provide that product or service to you, or respond to your requests or inquiries. We may collect certain personally identifiable information such as contact information, including name, e-mail address, work and home telephone numbers and a physical postal address. We may also collect information regarding your personal or professional interests, demographics, past experience with Home Move Box Ltd products and services, detailed contact preferences or other personally identifiable information. We may use any information that we collect, including personally identifiable information, to tailor subsequent communications to you, including marketing and promotional communications, to administer and operate the Website and our business and to provide and continually improve Home Move Box Ltd offerings. We may also share information that we collect, including personally identifiable information, with our affiliated companies or other third parties in order to market Home Move Box Ltd products and/or services to you.
We do, however, provide our users a choice as to whether or not they would like to receive marketing or promotional communications. Users may from time to time receive up-to-date information on products and services via our e-mail newsletter, etc. Users may opt-out at any time from receiving these communications. Please see Section 3, Choice.
We may also periodically conduct business and individual user surveys because they provide us with important information that helps us to improve our products and services. Participation in such surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information.
Data you submit online may also be combined with other information you provide through other means of communication, such as postal mail.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, referring pages, date/time stamp and click stream data. We use this information, which does not identify individual users, to analyse trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
Our Website includes social media features, such as the Facebook “Like” button Widgets and the “Share” button. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.
We provide online training services to some clients and our employees through our intranet training portal.
A SPECIAL NOTE ABOUT TRACKING TECHNOLOGIES: Technologies such as: cookies, beacons, tags, and scripts may be used on the Website by Home Move Box Ltd and our marketing and analytics partners. These technologies are used for operation of the Website or service that you request as a user of the Website, such as to remember text you may have entered when you navigate back to the page in the same session. We also use technologies to provide optional features and functionality that you may access on the Website.
For example, a cookie can help us identify whether you have downloaded software in the past so that you won’t have to download it again. We use tracking technologies to customize and personalise the Website based on preferences you may have expressed either directly by selecting an option or setting or indirectly by your prior use. We also use tracking technologies that collect information about how you use the Website to analyse and optimize the performance of the Website in order to give you a better user experience. In some cases, particularly with respect to measuring and analysing performance of the Website, tracking technologies may be placed by our third party service providers. We and our third-party marketing and analytics providers may use beacons to help better manage content on the Website. Beacons also may be used to understand and monitor online movements of users so that we may better understand and improve their experiences on the Website.
We do not partner with third party ad networks to either display our advertising on our Websites, but we partner third parties to manage our advertising on other sites. Our ad network partners use cookies, scripts, tags and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by emailing it@homemovebox.co.uk. Please note this does not opt you out of being served advertising, which means that you will continue to receive generic ads.
When you click on a link to an external website or third party resource (including embedded widgets similar those provided by Facebook and Twitter), the third party may place a cookie from its own site. Home Move Box Ltd does not control the dissemination of these cookies. You should check the relevant third party website for more information about these cookies. Like other aggregated information from the Website that does not identify individual users, we may analyse and share non-personally identifiable information collected through cookies with Home Move Box Ltd subsidiaries, affiliates, and third parties, including our business partners and service providers, and in marketing materials and public disclosures.
Most web browsers automatically accept cookies but, if you prefer, you may take certain steps to control the use of cookies by modifying your browser to reject cookies or to notify you whenever a cookie is sent to your hard drive. You can learn more about cookies and ways to manage them at: http://www.allaboutcookies.org/. Please be aware that restricting cookies on the Website may impact the functionality and performance of the site.
3. CHOICE
We may use your personally identifiable information for purposes not directly related to products and/or services you have requested or other requests or inquiries you have made, such as to send you e-mail communications, Home Move Box’s newsletter, information about our discussion forums and customer service communications information on new products or offers and information from Home Move Box Ltd’s partners unless you direct us not to do so by opting-out at the point where the information is collected.
Additionally, you may opt-out from use of your personally identifiable information collected online for the purpose of sending such marketing or promotional communications at any time by sending an e-mail to it@homemovebox.com or by following the unsubscribe instruction contained within each of the newsletters or promotional communications you receive.
We will retain your information for as long as needed for the purposes for which it was collected, and in accordance with our retention policies, as applicable. We will retain and use your information as appropriate to comply with our legal obligations, resolve disputes, and enforce our agreements.
4. SHARING OF INFORMATION
Unless Home Move Box Ltd has your permission or is required by law, or except as otherwise set forth in this Privacy Policy, Home Move Box Ltd will not sell, rent or lease your personally identifiable information to others, except in order to provide you with the products and services you request. Home Move Box Ltd will only share the personally identifiable information you provide online with other Home Move Box Ltd affiliates, or other marketers of Home Move Box Ltd’s products, Home Move Box Ltd’s partners and/or service providers who may be used to ship products, provide technical support, handle order processing, or otherwise act on Home Move Box Ltd’s behalf for the purpose of marketing and providing Home Move Box Ltd products and services, administering and operating the Website and our business and sending marketing and promotional communications. Home Move Box Ltd may also share your information with its affiliates so that they may provide you with information about their own products and services and for other marketing and promotional purposes.
Please remember that when you submit information to a discussion group or some other public or online forum, the information submitted will be deemed public information and will not be considered confidential or treated by Home Move Box Ltd as other personally identifiable information you specifically provide to Home Move Box Ltd, which is subject to this Privacy Policy. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
We may share or disclose your personally identifiable information if such disclosure is necessary to: (a) comply with legal process (such as a court order) or other legal requirements of any governmental authority; (b) protect our rights or property; (c) protect the interest of users of the Website, other than you, or any other person; or (d) operate or conduct maintenance and repair of our services or equipment, as authorised by law.
Notwithstanding the foregoing, as a result of the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of Home Move Box Ltd, we may transfer, sell or assign information concerning your use of this Website, including without limitation, personally identifiable information, to third parties involved in the transactions listed above. In the event of such transfer, sale or assignment, notice will be given in accordance with Section 8, Notification of Changes, below.
5. LINKS
Home Move Box Ltd may provide you with links to other websites that may be operated by companies not affiliated with Home Move Box Ltd. Please be aware that Home Move Box Ltd is not responsible for the privacy practices or the content of such websites. Home Move Box Ltd does not endorse them or make any representations about them or any information, services, products or materials found on them. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Home Move Box Ltd, any use of those websites, or the privacy practices of those websites.
6. DATA TRANSFER AND SECURITY
We may transfer the personally identifiable information we collect about you to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law.
We will take steps intended to safeguard personally identifiable information stored on our systems from unauthorised access or disclosure. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information you transmit to us or from our online services, and you do so at your own risk.
7. HOW TO ACCESS AND CORRECT YOUR INFORMATION
Home Move Box Ltd strives to keep your personally identifiable information accurate and up-to-date. Should you find inaccuracies in your personally identifiable information and wish to amend, correct or delete the same, please contact us through one of the communication methods described below in Section 11, Contacting Us. To the extent required by applicable law, Home Move Box Ltd will respond to requests to update personally identifiable information within 60 days of the reception of the request.
To opt out of all future marketing and promotional correspondence from Home Move Box Ltd, please update your e-mail preferences at http://homemovebox.com/email_prefs.asp or follow the unsubscribe instructions contained in the e-mail communications you receive. To the extent required by applicable law, your request will be met within 10 business days.
8. NOTIFICATION OF CHANGES
Home Move Box Ltd reserves the right to make changes to this Privacy Policy. If we make a material change to this Privacy Policy that results in the use of personally identifiable information that is inconsistent in material respects with the practices described at the time of collection, we will notify you and provide you with the choice as to whether or not you will allow us to use your information in this different manner. In the event there is a material change in our privacy practices that does not affect user information already stored in our database, a notice will be posted on our Website notifying all users of the change.
9. CHILDREN
Home Move Box Ltd does not knowingly collect personally identifiable information from users under the age of 16. Children under 16 should not send any information about themselves to Home Move Box Ltd. If a child under 16 submits information through any part of the Website, and Home Move Box Ltd becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible.
10. ACCEPTANCE OF PRIVACY POLICY
By using the Website, you signify your assent to our Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website. Your continued use of this Website following posting of changes to these terms will mean you accept those changes.
11. CONTACTING US WITH COMMENTS AND CONCERNS
Policy, please contact us: via e-mail at it@homemovebox.co.uk, by telephone at (44) 02032600100, or by mail to: Home Move Box Ltd, Attn: DPO, Home Move Box Ltd, 51 Hailey Road, Erith, Kent DA18 4AA. If you have any questions or concerns about personally identifiable information with regards to employment applications please ask to speak with our human resources department by telephone on (44) 203 260 010.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us on 02032600100.
Last Updated: May 22, 2018
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website however.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties.
Cookies used on our sites
| COOKIE | WHAT WE USE THEM FOR |
|---|---|
| _UTMZ | THIS COOKIE STORES WHERE A VISITOR (YOU) CAME FROM. E.G. SEARCH ENGINE, SEARCH KEYWORD, LINK, ETC. |
| _UTMA | THIS COOKIE STORES EACH USER’S AMOUNT OF VISITS, AND THE TIME OF THE FIRST VISIT, THE PREVIOUS VISIT, AND THE CURRENT VISIT. |
| _UTMC, _UTMB | THESE ARE USED TO CHECK APPROXIMATELY HOW LONG A USER (YOU) STAY ON OUR SITE: WHEN A VISIT STARTS, AND APPROXIMATELY ENDS. |
| IS_RETURNING | THIS COOKIE IS USED TO COLLECT INFORMATION ABOUT HOW VISITORS (YOU) USE OUR SITE, ALL INFORMATION IS COLLECTED ANONYMOUSLY AND HELPS US INPROVE OUR SITE. |
| _ATUVC | THIS COOKIE LETS US INTEGRATE OUR SITE WITH SOCIAL NETWORKS, ALLOWING OUR USERS TO SHARE CONTENT OVER SOCIAL NETWORKS |
How to manage cookies
Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalise and improve your experience of our website.
However, if you wish to restrict, block or delete cookies provided by our site – or any other website – you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences, or use the following on your particular browser.
Mozilla Firefox
- Click the orange Firefox button at the top of the window (Tools menu in Windows XP) and then click Options
- Select the Privacy panel
- From the history drop down select “Use custom settings for history”
- Un-check “Accept cookies from sites”
- Click OK
Google Chrome
- Click on the wrench icon, within Chrome
- Select “Settings”
- Select “Under the Hood”
- Click “Content Settings” in the “Privacy” section
- Under the “Cookies” section select “Block sites from setting any data”
Internet Explorer 9
- Click the gear-wheel icon in the top right corner of the browser
- Click Internet Options
- Navigate to the Privacy Tab
- Set the slider to “High” or above
- Click OK to confirm
Apple Safari
- Click the gear-wheel icon in the top right corner of the browser
- Click the “Privacy” icon
- Choose “Block cookies” as “Always”
- Close window
Please bear in mind that if you do this, certain personalised features of this website and others cannot be provided to you.
Third Party Cookies
To help improve your experience of our site we use content from other sites to help users and improve usability for example Google Maps for store locators. We also use social sites such as Facebook and Twitter to allow businesses to communicate with their clients along with analytics to help improve user experience. We don’t control these sites and we suggest you read their cookie policy to see which ones they use and how to manage them.
| THIRD-PARTY COOKIES | WHAT THEIR COOKIES ARE USED FOR |
|---|---|
| WE USE GOOGLE MAPS TO SHOW OUR LOCATION.
GOOGLES PRIVACY POLICY: |
|
| SOCIAL TOOLS | WE TAKE ADVANTAGE OF SOCIAL NETWORKS AND LIKE TO SHARE OUR CONTENT WITH FRIENDS ACROSS THESE NETWORKS, SUCH AS TWITTER, YOU MAY RECEIVE COOKIES FROM THESE WEBSITES. WE ARE NOT IN CONTROL OF THESE THIRD-PARTY COOKIES, IF YOU’D LIKE TO LEARN MORE ABOUT THEM – VISIT THEIR WEBSITES.
FACEBOOKS PRIVACY POLICY HTTP://WWW.FACEBOOK.COM/POLICY.PHP TWITTERS PRIVACY POLICY |
Further information
If you wish to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.